Refund Policy

At MagnetDrop, we take pride in creating high-quality, made-to-order magnets that are carefully checked before shipping. Please read our refund policy carefully before making a purchase.

No Refunds or Exchanges

All sales are final. We do not offer refunds, returns, or exchanges on any physical products once the order has been processed and shipped. This is because our items are often personalised and custom-made, making them unique to each customer.

Faulty or Damaged Items

In the unlikely event that your item arrives faulty or damaged, please contact us within 7 days of receiving your order. We will require clear photographs of the product and packaging so we can assess the issue. If approved, we will arrange a replacement at no additional cost to you.

Order Cancellations

Orders cannot be cancelled once they have been processed or sent to production, as each item is made specifically for you.

Contact Us

If you have any concerns about your order, please contact us at magnetdrop@outlook.com and we’ll be happy to help.

MagnetDrop – Because your memories deserve to stick.